This policy explains when an order can be returned, cancelled or refunded. Digital game top-ups and physical products are treated differently — please read the relevant section before ordering.
1. Digital game top-ups are non-refundable
Game top-ups are digital goods delivered instantly to the player account you provide. Once a top-up has been delivered, it cannot be cancelled, returned, exchanged or refunded.
You are responsible for entering the correct Player / User ID — and, where required, the correct Server and Zone — before paying. Orders delivered to a wrong account because of details you entered cannot be reversed or refunded.
If a top-up you paid for fails to deliver due to a fault on our side or the supplier, we will re-deliver it or refund the amount of that item. Always double-check your ID; it appears in your order confirmation.
2. Physical products (parts & accessories)
If an item arrives defective, damaged or not as described, contact us within 7 days of delivery and we will arrange a replacement or refund.
Returned items must be unused and in their original packaging with all accessories and documentation. Items showing physical damage, missing parts, or signs of use may be refused or subject to a deduction.
Hardware faults that appear after the return window are covered by the manufacturer's warranty; we will help you process a warranty claim.
3. Custom PC builds
Individual components follow the physical-products rules above. Assembly/labour fees are non-refundable once we have started building your PC.
4. How refunds are issued
Approved refunds are returned to the original payment method (card or digital wallet) used for the order. After we approve a refund it is processed within 3–7 business days; your bank or card issuer may take additional time to post it, and for cards held in another currency it applies its own exchange rate.
5. How to request a return or refund
Open a support ticket from your account (Account → Support) with your order number, or email admin@axepchub.com. Your order number is shown on your confirmation and in your account under Orders.